Got Questions?
Have some questions about our plumbing services? Please review the following FAQ’s to find your answer. If you still can’t find what you’re looking for then feel free to reach out to us!
Do You Charge by the Hour, or Flat Rate?
We charge book pricing for all our jobs, so that you can see the pricing beforehand, and avoid unexpected costs. The scope of work regarding the plumbing industry is exceptionally large, so we try to include as much of it as we can into our pricing books. For unique jobs, we will consult with our service managers, and still present the pricing beforehand.
Do You Warranty Your Work?
Except for incredibly unique situations, we guarantee all our work for 30 days. Materials such as fixtures and appliances, are warrantied through their respective manufacturers
Do You Offer 24-Hour Service?
Yes, we offer 24-hour service for emergencies only. Emergencies include uncontrollable/unstoppable water from burst or broken water lines, malfunctioning sump pumps, sewer backups, etc.
What Should I do if my Water Heater is Leaking?
- Turn off the water going into your water heater. By code, there should be a functioning shutoff valve feeding the water heater (going into the cold side). In the event of a leak, this should be shut off immediately.
- Try to direct the water into a nearby floor drain if possible.
- If the valve feeding the water heater is leaking, or not stopping the water from entering the water heater, turn off the main water shutoff to the house.
What Can I Do if I Have a Leak While I Wait for Help?
Shut down the main water to your home. It is especially important to familiarize yourself with where the main water shutoff valve is in your home, how to use it, and periodically check to see if it’s working properly. In the event of a leak, closing this valve will stop all municipal water from entering your home, and should slow, then stop the leak.
What Should I do if I Discover a Frozen Water Line?
- Shut down the main water to your home, and open as many faucets in the home as possible.
- Call us immediately, and please DO NOT try to thaw out the line yourself.